Frequently Asked Questions

1. How much does it cost?

Very little and you'll be surprised.  Cost is dependent on the number of orders and how much automation you want.  Price starts from $9.95* per month to $29.95* per month for a fully automated system that creates products and automatically transmits orders without any inputs from you.  This is often a cheaper option for a lot of our clients already paying for shipping and product creation apps

2. What is drop shipping, and how does it work?

Drop shipping is a streamlined business model where you sell products without needing to hold stock. When a customer places an order on your online store, we fulfill the order by shipping the product directly to the customer on your behalf. It’s efficient, hassle-free, and saves you storage costs.

3. What types of products do you offer for drop shipping?

We specialize in high-quality haircare and beauty products sourced from trusted Australian brands. Our range includes shampoos, conditioners, styling products, skincare, trimmers, clippers, hairdryers and more.

4. Do I need an existing online store to use your services?

Yes, you'll need an online store to list and sell the products. However, if you’re just starting out, we’re happy to guide you through setting up your store and integrating it with our service.  Our platform is designed to integrate seamlessly with Shopify for the best experience. However, we can also work with other e-commerce platforms. If your store runs on a different platform, let us know, and we’ll guide you through the integration process to ensure smooth operation.

5. How are products synced with my store?

Our system integrates seamlessly with your online store. We automatically add products to your catalog, keep inventory updated, and synchronize product details and pricing. It’s all taken care of, so you can focus on growing your business.

6. Can I customise product descriptions and prices?

Absolutely! While we provide product descriptions and suggested retail prices, you have the flexibility to modify them to suit your brand and audience and maximise search engine optimisation.  You can opt to have these continually updated by us as changes occur or import the details when you create the product then modify and update as you see fit.

7. What are the shipping options and delivery times?

We offer reliable shipping across Australia with competitive delivery times. Most orders are processed within 1-2 business days, and delivery times depend on the customer's location.

8. How much does it cost for the products your drop shipping service?

We do not charge any service fees.  Thats correct! No hidden costs!  The only fees you incur are for the app, the product costs and the cost of freight.  (That's it!)  

9. Will my customers know the product comes from you?

No, we remain completely behind the scenes. All orders are shipped with neutral packaging, and documentation.   All communication with your customers appears to come directly from your business.

11. How do I get started with your drop shipping service?

Getting started is very simple!  Just sign up on our platform, integrate your store, and select the products you want to sell.  Once your store is live, we’ll handle the logistics while you manage your sales.

12. I'm new to drop shipping and not tech-savvy - Can you help?

Of course! We work with many salon clients who aren’t web experts, and we understand that setting up an online store can feel overwhelming. That’s why we’re here to make it easy for you. From creating your Shopify store to integrating our services and choosing the right products, our team is ready to guide you every step of the way. No tech knowledge?  No problem—we’ll help you get up and running smoothly!

13. Do you offer any marketing or branding support?

Yes, we provide professional product images and descriptions to help you market your products effectively. We also offer tips and insights to boost your store’s visibility and sales.  We also support you with your own sales of promotional bundles, gift with purchases, inclusions of literature in shipments to your clients and much more

14. What happens if a customer wants to return a product?

We have a straightforward returns process in place. If a customer wants to return a product, they can do so directly through your store, and we’ll assist with processing the return and issuing a refund or replacement.

15. What makes your service different from other drop shipping providers?

We focus exclusively on premium haircare and beauty brands in the Australian market, ensuring quality and authenticity. Our local partnerships allow us to offer fast shipping, competitive pricing, and personalised support to help your business thrive.

Our journey began when we faced the same frustrations as you.  Little support; Unwilling supply partners for lower volumes.  Lack of wide product variety and we could not find a reliable drop shipping service that focussed on our business or our customers.  These challenges inspired us to create a better solution.  We are the only solution in the market of this kind.  

In a tight-knit industry often clouded by gossip and inefficiencies, we’ve built our reputation on transparency, straight talk, and delivering real results.  

We focus exclusively on premium haircare and beauty brands in the Australian market, ensuring top-tier quality and authenticity. Through our strong local partnerships, we provide fast shipping, competitive pricing, and personalised support. We understand the struggles because we’ve lived them and that’s what drives us to help your business thrive with ease and efficiency.

16. How do you ensure the confidentiality of my business?

We take confidentiality seriously. Your business details, customer data, and any proprietary information you share with us are handled with the utmost care and respect. We operate with complete discretion to protect your company, brand and relationships.  If you’re looking for transparent answers and a no-bullshit discussion about how we can help your business grow, give us a call or drop us a line for a confidential discussion.

17. Which markets do you supply to?

Our primary focus is on serving businesses in Australia, providing fast and reliable support for the local market.  We ship to all states and territories within Australia.

If your exploring opportunities in New Zealand and the Pacific Islands and you’re based in these regions and interested in working with us, feel free to reach out we’d love to discuss how we can support your business.

* Prices stated in US Dollars and are accurate as at time of publishing and maybe subject to change.   App Charges applied directly through Shopify App Store